Backbone Directory: MegaPath

MegaPath's nationwide backbone network is enhanced through partnerships with 40 other providers.

by Jeff Goldman [October 31, 2007]

MegaPath was founded in 1999 as an IP services provider. The company's 2006 merger with Netifice greatly expanded its network and overall offering—and its acquisition of DSL.net in 2007 specifically strengthened its network in the northeastern United States.	Current Network Maps

As a result of both the 2006 merger and 2007 acquisition, MegaPath now boasts a nationwide MPLS-enabled fiber optic backbone network with particular strengths in the northeast. Available services include DSL, cable, dial-up, satellite, frame relay, and T1/DS3/OCx dedicated circuits.

In addition to the company's core network, MegaPath has partnerships with about 40 other providers—and according to Greg Davis, the company's vice president of marketing, the result is a unique offering somewhere between a carrier and an aggregator. "Most customers want a single bill and a single provider to interface with, and that's what we give them," he says.

The entire offering is supported 24/7 from MegaPath's redundant Network and Security Operations Centers. According to the company, key strengths of the NOC/SOC technical support services include the following:

• 1st, 2nd and 3rd level customer and network support
• 24/7 monitoring of all customer and network devices and circuits
• 24/7 monitoring of security events for firewalls and intrusion protection systems
• Proactive opening of customer and network trouble tickets
• Proactive notification in the event of service interruptions, including both scheduled and emergency maintenance
• Customer notification through voice, email and Web portal
• Ability to create, update and view status of trouble tickets via secure Customer Portal
• Maintenance, upgrades and change management control for all network changes

The company offers four different partner/reseller programs with varying revenue commitments, commission levels and benefits.

MegaPath is a privately held company with backing from investors including Boston Millennia Partners, Columbia Capital, Fidelity Ventures, Rho Ventures, Trident Capital, and U.S. Venture Partners.

MegaPath POPs by city:

Seattle, Portland, Palo Alto, Sunnyvale, San Jose, Los Angeles (W), Los Angeles (X), Santa Ana, San Diego, Las Vegas, Phoenix, Denver, Dallas, Houston, Atlanta, McLean, Washington DC, Ashburn, Baltimore, Philadelphia, Newark, New York City (2), Detroit, Boston, Chicago, Honolulu

Corporate Contact Info:

	Executive:	D. Craig Young, Chairman and CEO
	Headquarters:	555 Anton Road, Suite 200, Costa Mesa, California 92626
	Corporate:	714-327-2000
	Fax:	925-201-2550
	Atlanta Office:	135 Technology Parkway, Suite 200, Norcross, Georgia 30092
	Austin Office:	2111 W Braker Lane, Suite 100, Austin, Texas 78758
	New York Office:	445 Hamilton Ave, Suite 1102, White Plains, NY 10601 Tel: 914-358-0014
	Pleasanton Office:	5667 Gibraltar Drive, Suite 200, Pleasanton, California 94588
	Seattle Office:	710 2nd Avenue, Suite 500, Seattle, Washington 98104
	Wallingford Office:	50 Barnes Park North, Suite 104, Wallingford, Connecticut 06492
	Toll Free:	877-MEGAPATH (634-2728)
	Reseller/Partner Info:	877-701-8272 or partners@megapath.com or http://www.megapath.com/partners/
	Support:	877-611-MEGA (6342) or support@megapath.com
	Network Status:	http://www.megapath.com/support/status.cfm
	Network Info:	http://www.megapath.com/about/network.cfm
	NOC Info:	http://www.megapath.com/about/network_operations.cfm
	Network Support Info:	http://www.megapath.com/about/network_systems.cfm
	Acceptable Use Policy:	http://www.megapath.com/about/corp_use.cfm
	SLAs:	http://www.megapath.com/about/corp_sla.cfm
	Partner Programs:	http://www.megapath.com/partners/

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