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It's time to automate more. This isn't about replacing people;
it's about giving them better tools. Each new hire is a drain on
existing staff while training continues. Give your existing people
more power to handle problems, don't just add people to a problem
area.
Each new tool also requires training time, but the tool improves
your whole business.
Choosing a trouble ticketing system is no trivial decision. Your
choice will be influenced by other software choices you may have
already made, such as your billing system.
Look carefully, examine all the options. That what this directory
is for: to show you all of the options you have.
As you narrow your choices further, be sure to check out the Quick
Reference Chart.
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