RapidStream products contain powerful features that enhance security, traffic control and other traffic management features. These products give precise control over very complicated networks. Technical support is very crucial and mission critical to your success. RapidStream offers a flexible suite of support programs called RapidCare to meet your needs. World-class service and support are the essence of RapidStream's culture. RapidCare is building its support infrastructure to meet these demanding needs, using state of the art systems and the highest skilled professionals in the business. RapidCare offers four levels of support plus two enhanced software upgrade levels to the RapidStream family of security appliances.

RapidCare Silver represents our standard warranty as well as a follow-up hardware support contract after the end of the warranty period. Silver service plan includes phone assistance for the three months after the date of purchase.

RapidCare Gold plan represents an added value to your support needs. Customers who select the enhanced support of RapidCare Gold will receive the added support needed for dynamic Internetworking environments. Technical support is available Monday through Friday 5 AM to 5 PM PST. Our highly qualified Technical support engineers will be ready to assist you with encountered difficulties. Your issues can also be submitted to our RapidCare support system on-line, through email or by telephone. You will have Web Access to the status of your case from our e-support center. Advanced hardware replacement is also available with this service.

RapidCare Gold Plus service includes everything in the RapidCare Gold service plus a complete software subscription service. Protect your investment, with guaranteed access to our latest RapidStream software development

When your applications are mission critical you'll need RapidCare Platinum Coverage. This expanded option of service gives you our highest level of commitment. Enjoy 24 hour, 7 days per week, and 365 days per year technical support. Guaranteed response times ensure prompt service. In addition, you will have access to expanded e-support services using our advanced knowledge base and advanced hardware replacement.

RapidCare Platinum Plus service includes the RapidCare Platinum service plus a complete software subscription service.

RapidCare software subscription service includes a complete software subscription service. All major and minor releases and software bug fixes will be included on-line to download. In addition, software media, such as CD's are available for your software library.

RapidStream also provides additional support services including in-house and on-site training. These training courses range from an introduction to networking and security appliances to advanced networking and software configurations.

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Summary
Choosing the least expensive security vendor is not always the best decision. There are manufacturers offering "pieces of the security puzzle." This forces customers to sacrifice performance or features over price. RapidStream offers a family of best-in-breed class security appliances.

RapidStream has taken and integrated approach to provide the best price/performance firewall. With our RapidCore and 9 pending patents for hardware acceleration, RapidStream helps IPRVnet to be able to deliver high performance firewall, VPN, and QoS services to our customers. In addition, RapidStream's appliance software is common throughout the product family. This reduces the training and maintenance of the various RapidStream appliances. Configurations and updates are virtually identical, from the high-end to low-end appliances.

RapidStream's family of security products includes the RSSA500, RSSA1000, RSSA2000, RSSA4000, RSSA6000, RSSA8000 and VPN software client. Each product is targeted to a specific network environment. This provides IPRVnet the flexibility and scalability to address telecommuters, small/medium enterprise (SME), and large enterprises with different sets RapidStream appliances. With RapidStream's RapidCare, IPRVnet and their customers have the option for 8x5 to 24x7 support.

With security being a huge issue, it makes sense to have a security network administrator at each and every site. Unfortunately, finding those experts and the cost of those experts become challenging. RapidStream developed the Centralized Policy Management (CPM) System extended to reach telecommuting workers, small offices, and large enterprises within a single, common managed service infrastructure. At a central site, the IPRVnet network administrator can define, deploy, and enforce the company's security policies. These policies can be deployed to individual RapidStream security appliances, groups, or globally. This policy management platform further reduces the administration cost of having network security administrators at each site, speeds up the deployment, and lowers the cost of delivering firewall and VPN services.

With our proposal of RapidStream's VPN/firewall family of security products, management tools, and world-class support, RapidStream helps enable IPRVnet to cost-effectively deploy and manage RapidStream's security platform end-to-end security environment for both IPRVnet's core network and their customers.

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